They built an AI leadership advisor for the hard conversations, like performance issues and difficult feedback.
The leaders had other plans. They asked it how to motivate their team and how to build culture. Senior leaders and new managers used it for completely different problems.
That's why you pilot small. You find out what problem you're actually solving before you pay to solve the wrong one.
From our HR Tech week 2025 conversation on Inclusive AF with Sarah Smart and Sofia Whelan, cofounders of HorizonHuman.
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