Everyone asks how to level up the team. Ema had a number.
They gave call center agents an AI assist that handles the "please hold while I check my systems" part. Twelve months later, the lowest performers were matching the best. The best went up another 10 to 20 percent.
Everybody got the opportunity, because the tool was built around each person.
That's the question to ask any vendor: who does this help, and how do you know?
Live from the HR Tech 2026 floor.
#InclusiveAF #HRTech #AIatWork